Policies and Procedures

D0103 Performance Excellence


The College is committed to providing educational programs and services that meet the highest educational standards and meet the quality expectations of students, employers and other stakeholders. The Malcolm Baldrige Education Criteria for Performance Excellence serves as the framework for systems improvement as well as accreditation by the Higher Learning Commission (HLC).

This criteria focuses on leadership, strategic planning, student/ stakeholder/market focus, knowledge management, employee engagement, process management, and overall results.

College-wide performance excellence is monitored by the College Scorecard.  Performance excellence in academic programs is monitored through the Quality Review Process (QRP).  The PDCA (Plan Do Check Adjust) process serves as the guide for improving performance excellence in all areas at the College.


Revised November 21, 2017
Revised January 18, 2011
Revised December 16, 1997
Reviewed September 21, 1993
Adopted January 23, 1990